Frequently Asked Questions
Are all of your devices unlocked?
Unless stated otherwise, all of our devices are certified on major US carriers, compatible with your wireless service and unlocked. Carriers occasionally lock phones to discourage theft or to ensure customers use their service during a subsidy period or agreement term. Unlocked devices give you the freedom to switch providers or network anytime by swapping a SIM card.
What is the warranty on new devices?
All new devices are backed by a one-year manufacturer warranty.
I placed my order, when will I receive my tracking #?
Orders that are placed before 3:00 PM CST will be processed and shipped the same day and you will receive your tracking # via email by the end of the day. It may take up to 24 hours before you will be able to track your your package online. Orders are not shipped on weekends or holidays.
How do I check the status of my order?
To check your order status, please log in to your account by clicking here. You’ll also receive email updates as your order progresses—just be sure to check your spam or junk folder in case any messages are filtered.
Why was my order canceled?
Orders may be canceled for several reasons, including payment issues, failed verification, limited inventory, or if the order didn’t meet our security and fraud-prevention requirements. If your order was canceled, any pending charges on your card will automatically be released by your bank. If you need more details, please contact our support team and we’ll be happy to help.
What's included with my device?
Most devices include a USB charging cable, a SIM ejector tool, and a quick start guide. Contents may vary by model.
Does a SIM Card come with the device?
Yes, if a device requires a physical SIM card one will be included in your package that will need to be inserted into your device. Devices that are eSIM compatible may not include a physical SIM card.
What is your return policy?
To help us maintain competitive pricing and ensure all customers receive brand-new, unused products, we only accept returns within 7 days under the following conditions:
- The device is brand-new, unopened, and sealed, returned in the same condition as received; or
- The device is confirmed DOA (Dead on Arrival).
To view our complete return policy, please click here.
What do I do if my device was lost or stolen?
If your device was lost or stolen, please follow these steps as soon as possible:
- Try locating your device using Android’s Find My Device app or iPhone’s Find Device app.
- Contact your service provider to see if your account can be locked to prevent unauthorized usage.
- If you are unable to locate your device, you may use another compatible device or purchase a new one.
- Contact your service provider for assistance in setting up your new device and request a new SIM card if applicable.
Do you offer financing or pay over time options?
Yes. Financing options are available at checkout and are subject to an eligibility check and are not available everywhere. Offers can change at any time. Eligibility and payment terms may vary, please review the terms of offers available at checkout.
How can I find the IMEI / Serial Number for my device?
- Android IMEI numbers can be found by going to Settings > About Phone > Status.
- iPhone IMEI numbers can be found by going to Settings > General > About.
How do I factory reset my device to return, sell, or trade in?
- Android Reset Instructions, click here.
- iPhone Reset Instructions, click here.